Applying Sneaker Collab Tactics to Boost Customer Success
Elevate Customer Success: Sneaker Collab Strategies for CX Innovation & Growth
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Kuba Płonka
- 25 paź
- 5 min
Unveiling Winning Customer Success Strategies Inspired by the World of Sports
Learn How the Winning Strategies and Innovation of Sports Clubs Can Revolutionize Your Customer Success and Enhance the Customer Experience.
Kuba Płonka
- 11 paź
- 6 min
Should we really move fast and break things?
In a customer-centric world, is speed always key, or is there value in patience?
Kuba Płonka
- 27 wrz
- 4 min
Tailoring Customer Experience: Savile Row's Lessons for Success
Unlock customer success secrets from Savile Row tailors: Personalized craftsmanship & high-touch service. Elevate your strategy!
Kuba Płonka
- 6 wrz
- 4 min
Elevating Customer Experiences with Surprise and Delight
Unlocking Customer Experience: Elevate Experiences with Surprise and Delight
Olga Wolska-Płonka
- 15 sie
- 4 min
Improving User Experience with the help of AI
Artificial Intelligence is one of the most transformative additions to the toolkit. Let's explore when to use it.
Kuba Płonka
- 10 sie
- 5 min
Automation Anonymous: A Support Group for Balancing Human and Machine in CS!
Whether we like it or not, automation plays a significant role in every business. The situation is no different when it comes to the...
Olga Wolska-Płonka
- 6 sie
- 7 min
Crafting an Effective Strategy for Product Development: A Comprehensive Guide
Why having a strategy is so important? "72% of new products launched fail to hit profit targets!" Simon-Kutcher & Partners study In...
Olga Wolska-Płonka
- 4 sie
- 5 min
From Inspiration to Innovation: Methods for Generating Ideas
Today we will explore how brainstorming workshops serve as a platform for generating transformative ideas. It highlights their...
Olga Wolska-Płonka
- 3 sie
- 3 min
Harmony in Action: The Dynamic Duo of UX and CX Collaboration
In today's rapidly evolving digital landscape, the seamless fusion of Customer Experience (CX) and User Experience (UX) has become...
Kuba Płonka
- 2 sie
- 6 min
The Power of #SocialCS: Enhancing Customer Service through Social Media
Like it or not, social media is now an integral part of our lives; it’s not a connection with our friends and families but a place to do...
Kuba Płonka
- 22 lut
- 4 min
Game On: How Gamification Can Drive Engagement and Loyalty
What gamification is, how does it work, and is it worth or not to implement it in your product.
Kuba Płonka
- 15 lut
- 4 min
The Secret to Customer Success? Data Analytics
Role of the data and analytics in the work of a successful CS team.
Kuba Płonka
- 15 lut
- 4 min
Omnichannel — key to customer satisfaction
What is the omnichannel, and how to use it in the work of Customer Success and Customer Experience.
Kuba Płonka
- 8 lut
- 4 min
Why Customer Success is the Hottest Career Path in 2023
In today’s article, we'll talk about why you should be interested in working in CS in 2023 and where to start.
Kuba Płonka
- 3 lut
- 4 min
From First Date to Forever: Building a Lasting Relationship with Clients
One of the essential elements to achieving success in customer success work is understanding the different phases in the lifecycle....
Kuba Płonka
- 25 sty
- 4 min
Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism
The second part of the article regarding Net Promoter Score
Kuba Płonka
- 18 sty
- 3 min
Fifty shades of the NPS part 1: The origins and how it works
The first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka
- 11 sty
- 5 min
2023 Trend Alert: AI, CS and way much more
2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond
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