Applying Sneaker Collab Tactics to Boost Customer Success
Elevate Customer Success: Sneaker Collab Strategies for CX Innovation & Growth
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Kuba Płonka
- 25 paź
- 5 min
Unveiling Winning Customer Success Strategies Inspired by the World of Sports
Learn How the Winning Strategies and Innovation of Sports Clubs Can Revolutionize Your Customer Success and Enhance the Customer Experience.
Kuba Płonka
- 11 paź
- 6 min
Should we really move fast and break things?
In a customer-centric world, is speed always key, or is there value in patience?
Kuba Płonka
- 27 wrz
- 4 min
Tailoring Customer Experience: Savile Row's Lessons for Success
Unlock customer success secrets from Savile Row tailors: Personalized craftsmanship & high-touch service. Elevate your strategy!
Olga Wolska-Płonka
- 13 wrz
- 10 min
Measuring Engagement and Satisfaction
In today's world, where options are abundant, a business's success relies on keeping users engaged and content. To achieve this, two key...
Kuba Płonka
- 6 wrz
- 4 min
Elevating Customer Experiences with Surprise and Delight
Unlocking Customer Experience: Elevate Experiences with Surprise and Delight
Olga Wolska-Płonka
- 23 sie
- 8 min
Onboarding: Strategies for Seamless User Introduction
Explore effective strategies for seamless user onboarding, ensuring a smooth introduction and enhanced user engagement.
Olga Wolska-Płonka
- 12 sie
- 7 min
How to build UX maturity within the organisation
Today we will discuss how to build UX maturity within an organisation. It covers what UX maturity is, how to assess it, and ways to...
Olga Wolska-Płonka
- 9 sie
- 4 min
Navigating UX Research on a Budget: Maximizing Insights without Breaking the Bank
Conducting impactful UX research on a limited budget is possible by strategically planning research goals, leveraging existing resources,...
Olga Wolska-Płonka
- 6 sie
- 7 min
Crafting an Effective Strategy for Product Development: A Comprehensive Guide
Why having a strategy is so important? "72% of new products launched fail to hit profit targets!" Simon-Kutcher & Partners study In...
Kuba Płonka
- 15 mar
- 5 min
Expansion of success, how to build CX in the expansion phase
Why you should invest in build in CX during the expansion phase and how to start doing it.
Kuba Płonka
- 8 mar
- 4 min
Engage The Unengaged, Building Experiences in The Engagement Phase
Why you should invest in your engagement phase and how to do it.
Kuba Płonka
- 1 mar
- 4 min
The art of first experiences: How to design a great onboarding experience
How to design a great onboarding experience for your customers and how to measure its success.
Kuba Płonka
- 22 lut
- 4 min
Game On: How Gamification Can Drive Engagement and Loyalty
What gamification is, how does it work, and is it worth or not to implement it in your product.
Kuba Płonka
- 15 lut
- 4 min
The Secret to Customer Success? Data Analytics
Role of the data and analytics in the work of a successful CS team.
Kuba Płonka
- 15 lut
- 4 min
Omnichannel — key to customer satisfaction
What is the omnichannel, and how to use it in the work of Customer Success and Customer Experience.
Kuba Płonka
- 8 lut
- 4 min
Why Customer Success is the Hottest Career Path in 2023
In today’s article, we'll talk about why you should be interested in working in CS in 2023 and where to start.
Kuba Płonka
- 25 sty
- 4 min
Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism
The second part of the article regarding Net Promoter Score
Kuba Płonka
- 18 sty
- 3 min
Fifty shades of the NPS part 1: The origins and how it works
The first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka
- 4 sty
- 5 min
When PM meets CSM; partnership between support and product teams
Fostering collaboration: Customer Success & Product teams, innovative experiments, streamlined inter-team work.
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