Should we really move fast and break things?
In a customer-centric world, is speed always key, or is there value in patience?
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Olga Wolska-Płonka
- 13 wrz
- 10 min
Measuring Engagement and Satisfaction
In today's world, where options are abundant, a business's success relies on keeping users engaged and content. To achieve this, two key...
Olga Wolska-Płonka
- 23 sie
- 8 min
Onboarding: Strategies for Seamless User Introduction
Explore effective strategies for seamless user onboarding, ensuring a smooth introduction and enhanced user engagement.
Olga Wolska-Płonka
- 15 sie
- 4 min
Improving User Experience with the help of AI
Artificial Intelligence is one of the most transformative additions to the toolkit. Let's explore when to use it.
Kuba Płonka
- 13 sie
- 5 min
Leadership Redefined: Why Technical Experts Are the Best Leaders
In the realm of leadership, a fascinating truth emerges: the most remarkable leaders are not just adept at steering the ship but also...
Kuba Płonka
- 22 lut
- 4 min
Game On: How Gamification Can Drive Engagement and Loyalty
What gamification is, how does it work, and is it worth or not to implement it in your product.
Kuba Płonka
- 15 lut
- 4 min
The Secret to Customer Success? Data Analytics
Role of the data and analytics in the work of a successful CS team.
Kuba Płonka
- 15 lut
- 4 min
Omnichannel — key to customer satisfaction
What is the omnichannel, and how to use it in the work of Customer Success and Customer Experience.
Kuba Płonka
- 3 lut
- 4 min
From First Date to Forever: Building a Lasting Relationship with Clients
One of the essential elements to achieving success in customer success work is understanding the different phases in the lifecycle....
Kuba Płonka
- 25 sty
- 4 min
Fifty shades of the NPS part 2: Inner and outter loops, benefits and criticism
The second part of the article regarding Net Promoter Score
Kuba Płonka
- 18 sty
- 3 min
Fifty shades of the NPS part 1: The origins and how it works
The first part of the article regarding one of the most popular metric in CS: Net Promoter Score
Kuba Płonka
- 11 sty
- 5 min
2023 Trend Alert: AI, CS and way much more
2023 Trend Alert: Exploring the AI Impact on Customer Success and Beyond
Kuba Płonka
- 4 sty
- 5 min
When PM meets CSM; partnership between support and product teams
Fostering collaboration: Customer Success & Product teams, innovative experiments, streamlined inter-team work.
Kuba Płonka
- 28 gru 2022
- 4 min
Success takes care of itself…collaboration between the CS and SD teams
Today’s article and the next one will form a whole. For a change, instead of focusing on customer relations, I would like to touch on...
Kuba Płonka
- 14 gru 2022
- 5 min
Customer success in High-touch and. Low-touch models
Continuing the theme from last week, I wanted to focus again on measuring success. But while focusing on metrics, I wanted to describe...
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